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In April 2007, Jonathan Hulford-Funnell took the position of Group Operating Officer at Experian QAS, having spent the previous 7 years building up the business in Australia and the US. On his return to the UK, Jonathan spent time listening to customers and looking at their data quality needs and what they wanted from Experian QAS. He worked with his management team to grow the company’s core proposition to deliver valuable software that takes advantage of the growing data quality space. A new company strategy was developed, leading to the creation of what is now termed ‘Contact Data Management’ or CDM. CDM encompasses eight data quality activities – capture and clean (traditional address management functions), data audit, standardisation, matching, enhancement, suppression and authentication (ID Management).

Aside from his role in re-energising the UK Business, Jonathan has led a number of other company initiatives. As part of our customer loyalty programme, for example, he appointed one of his Directors to each of the key customers so that they had additional support outside of their day to day account management team.
 
Jonathan now leads Experian’s Marketing Services division in the EMEA region. His focus is on achieving revenue growth in both existing and emerging territories and he continues to manage Experian QAS globally.

Stuart Johnston is UK Managing Director at Experian QAS. Joining in Edinburgh in 1998, he was responsible for the relationships with our major customers in Glasgow, Belfast and Dublin. He moved to London in 2001 to join the management team in the Company Head Office. In 2005 he became the Sales & Marketing Director with responsibility for moving the company from its traditional field of Address Management to leaders in the Contact Data Management arena. He has significant experience in supporting organisations implement contact data management strategies and still retains an active role with several of our major customers.

Outside of Experian QAS, Stuart sits on the PAF Advisory Board. He has played a key role helping the Royal Mail shape its license by representing the commercial interests of Experian QAS’ 7,500 UK customers.

Stuart is passionate about providing excellent customer service and ensuring that all UK customers are more efficient through using Experian QAS products and services.