supportOur customer experience
We know that every customer has their own distinctive set of challenges, which we can help them overcome.
Read through our case studies, to hear how Experian QAS have helped a wide range of organisations meet their data challenges.
Featured customer case study...
Experian QAS helps the AA achieve a single customer view across its financial services and breakdown assistance services. "The QAS solution has also increased our marketable customer base by about 1 million contacts, as we only market to people with a verified address."
Christian Aid is an international development charity born out of a desire by British and Irish church leaders in post-war Europe to alleviate the plight of European refugees who had lost everything. It exists today to fight poverty worldwide, regardless of religion, ethnicity or nationality. Christian Aid works in around 50 countries at any one time.
Coloplast is a worldwide provider of high quality and innovative healthcare products. They looked to Experian QAS for a solution that would enable regular updates to the consumer database and ensure that it was not trying to communicate with people who could not respond. "Using QAS Batch with Suppression, we have seen a substantial saving on postage costs alone."
“We need accurate data to fulfil our operational objectives of maximising donor revenue. QAS Batch from Experian QAS helps us do this. It is easy to use, throughput is quick and it ultimately improves our data quality.”
"QAS was easily integrated into the Electronic Point of Sale system used in all of Orange's 200 stores. In addition, the operators soon adapted to QAS' intuitive searching. We needed a solution that would be quick and simple to use and Experian QAS was the obvious choice."
Swinton deployed the QAS Pro Web solution across its insurance branch network and contact centre, which has generated a substantial return on investment. "We have calculated that QAS Pro Web presents us with the opportunity to generate £2 million a year of new business income."
"The Belfast Telegraph is the leading newspaper in Northern Ireland with almost 110,000 people buying the paper, and around 338,000 reading it, each day. While The Belfast Telegraph has a large and loyal readership, it also actively campaigns to expand its circulation ... this marketing exercise is simplified and streamlined by using QAS Names."
VIVAS Health, based in Dublin, is the Republic of Ireland’s most innovative health insurance company. Using QAS Pro and QAS Pro Web, they have reduced the volume of their returned mail by 55% by ensuring they have correct customer contact details from the start.
