supportContact Data Governance Audit: QAS CDM360
Contact data governance encompasses the people, processes, and information technology required to create a consistent, secure, efficient and effective handling of an organisation's contact data.
QAS CDM360 is our tailored contact data governance audit that explores how well developed your data systems, processes and culture are. The service delivers your organisation's level on a Maturity Model for benchmarking, as well as practical recommendations.
To find out more click through the tabs below, call us free on 1 800 927 616, complete our online form or e-mail us and we'll contact you
Audit benefits include:
- Identification of areas that are exposing your organisation to risk
- Improvement to an existing contact data management strategy
- Maximise current investment in contact data management
- Strengthen influence at board level
- Impartial assessment of your current contact data management practises
One of our experienced data consultants will work with you to review up to 10 areas of your contact data management:
CDM Framework Use - how much is known about the
Contact Data Management framework
CDM Awareness - the level of organisational buy-in
CDM Quality - the processes by which data quality is
monitored
CDM Maintenance - the rate of data validation and
how changes to your data are logged
CDM Structure - how contact data is held, including
the database structure and the data's format
CDM Security - the processes that are in place to
mitigate associated risks
CDM Compliance - attitude to compliance and whether
regulations are adhered to
CDM Policies - what policies, documentation and
training materials are in place
CDM Reporting - the clarity with which CDM related
activities are demonstrated and monitored
CDM Value - whether the contact data that is stored
is fit for purpose
The service is tailored completely to your needs, so single departments, separate business functions or entire organisations can be audited, and specific parts of the audit can be dropped or added depending on your specific requirements.
The service will attribute your organisation's contact data management to a specific level on the QAS Contact Data Management Maturity Model below.
A more mature organisation will derive better benefits (e.g. revenue generation opportunities) and have less exposure to the risks associated with poor Contact Data Management practises.
This review will provide you with a set of practical recommendations to help you improve your data strategy.
You also receive a list of findings, both positive and negative, and a rating on a scale of 1-5 (see Maturity Model tab) to indicate your maturity level in relation to your contact data practises.
