Single customer view and data integrity - QAS for Finance

Resources for you

Experian QAS can help your financial organisation understand its contact data and achieve a single customer view. We can provide you with up-to-date FSA guidelines and information on data regulations.

The resources below can assist in developing your data strategy:

• Download the Hitwise UK Financial Services Quarterly Review Report here
• Download our Compliance Guide
• Contact our dedicated Finance Account Managers for assistance in data issues, consultancy and data strategy
• Book a meeting to discuss data governance and obtaining a single customer view
• Visit the 'Latest data quality news' page to sign up to RSS news alerts
• Sign up to our eNewsletter

Increasing the value of your customer

Financial organisations need to increase the value derived from existing customers. Maintaining a single customer view and understanding your customers’ needs will enable up and cross sell opportunities.

Customer retention

Strong competition between financial organisations such as mortgage lenders, banks and insurance firms mean points of differentiation are crucial. Using our expertise, organisations such as Royal Sun Alliance and Lloyds TSB Insurance have achieved differentiation across customer touch points, marketing communications and business processes. One area of differentiation might be straight through processing (STP) which allows greatly shortened processing cycles, reduced settlement risk and lower operating costs.

Customer acquisition

To help bring new customers on board, the acquisition process must be quick and painless. Using QAS Pro, collecting, validating and verifying new customers is fast and accurate creating a positive experience and a single customer view.

Treating customers fairly

The TCF ("treating customer fairly") compliance was introduced by the Financial Services Authority (FSA) in 2001 to:

• raise contact data strategy standards
• improve consumer confidence in the financial services industry
• provide consumers with clear information
• keep them informed before, during and after point of sale

Experian QAS can help you achieve best practice across your data processes meaning:

• a single customer view
• improved customer service
• FSA compliant

• Download our Compliance Guide for advice and top tips on:

• The Data Protection Act
• Money Laundering Regulations 2007
• Treating Customers Fairly

Keep data up to date

Each year, consumer data degrades by 13% and business data by 37%. Our data collection and cleaning tools allow you to manage your data in-house, without sending it off-site to a bureau, compromising security.

QAS Batch solves this problem by cleaning data so it is up to date.

International address data

As your business grows globally, the demands from your data management processes will change.

You can support this growth with international address data from 166 countries.

Experian QAS customers

Our finance specific customer base includes established relationships with Royal Sun Alliance and Nationwide. Read about these relationships with the case studies below:

For more information call us free on +44 (0) 800 197 7920. Or email us