To enable shared services and achieve a single citizen view within central government, your contact data must be accurate.
Experian QAS solutions:
Achieving a shared and single citizen view
Duplicate data within a database can lead to:
Achieving a shared and single citizen view permits:
Experian QAS products and services
To enable a single citizen view, contact data must be accurate. Our collection, cleaning and de-duplication products provided by QAS Pro, QAS Batch and QAS Unify can help with this.
Our products and services will:
Achieving a shared services culture
The Transformational Government initiative was set up with the agenda for government departments and organisations to share data. The aim was to deliver services in a more customer focussed manner.
Pat McFadden, Cabinet Office Minister for transformational government says:
"It is asking whether we can do a better job for people, at critical moments in their lives, by making sure one part of the Government talks to another".
Meeting this initiative can be a challenge. In a recent survey from Experian QAS, 40% saw technical issues as the main barrier to sharing data within their organisations.
According to Ben Willis:
"One of the biggest hurdles to better sharing of personal data across
government is the fact that different government departments and
agencies use different systems for collecting and storing
information."
Information Exchange, Whitehall & Westminster World, December 2008
Experian QAS can provide enterprise-wide Contact management solutionswhich will collect, clean, validate, integrate and share data held within disparate systems.
Our dedicated Government Professional Services team can help the process of merging your data from multiple sources, advising you on the challenges, implications and benefits of compiling one source of data efficiently.
ContactPoint
The start of 2009 saw the activation of the controversial online directory of children's services. ContactPoint reduces the time and effort spent in bringing people from different teams together, helping keep children safe.
Read articles on ContactPoint:
Putting citizens first
The Tell Us Once Programme is a cross government initative, set up to explore whether it is possible to add value to the interaction a citizen has with the government. The main aim is to put the citizen at the centre of shared services.
Sir David Varney's report suggests that those who need access to multiple services from government organisations and departments may face problems doing so. The report addresses how you can:
Sir Varney's report addresses how you can
National Indicator 14 (NI 14) is one of the 198 indicators against which local government will be assessed. The indicator aims to reduce 'avoidable contact' between the community and local authorities, such as repeating the same information more than once and chasing council requests.
Using our data collection, cleansing, and de-duplication tools will allow you to meet the Tell us once initiative and achieve a single citizen view.
Shared services will experience:
Experian QAS bespoke solutions
Our Professional Services department offer tailored consultancy. For example, with Locator Plus from Experian QAS, we can stitch together multiple solutions to blend into specific mapping software.
Data security is also important to us. Electronic data updates are done on site by our qualified consultants, reducing the need to send data offsite.
QAS Professional Services have recently developed a bespoke Batch Web service for use by a large Central Government agency to:
The solution is hosted on a single server and can be accessed by the end user via an internet browser. This removes the need to store any components on the users desktop. The solution uses a number of pre-defined address layouts that can be modified according to the source of the data and the structure on the input file to be cleansed. Hosting the data on the server also reduces any potential issues around storing sensitive customer information on local PCs.
Established Business Partner relationships
Experian QAS has well established Business Partner relationships with leading systems integrators and applications providers, enabling us to provide fully supported integrations and practical training processes. Experian QAS has worked extensively with smaller application providers, within CRM, HR, Finance, GIS and Payroll and our solutions are compatible with a wide range of platforms.
We have long standing and certified partnerships with SAP, Microsoft, Oracle and Salesforce.com. In addition to the System Integrator community including Logica, EDS, Capgemini, Fujitsu and IBM.
Resources for you
For more information on identity verification in the Public Sector:
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