Meeting Local Government initiatives such as Tell Us Once, Contact Point, Reducing Avoidable Contact (NI14) and Government Gateway means that Public Sector organisations need to concentrate on integrating systems and improving contact data management.
Read how Experian QAS can help your local authority. Download our QAS for Local Government brochure.
Creating and maintaining a shared services culture
Local government authorities are undertaking new approaches, such as the Tell Us Once initiative, to develop and maintain a shared services culture.
Data sharing is a critical element to the Transformational Government agenda. It is also essential that all privacy and data protection safeguards are in place to ensure that personal data is used in compliance with data protection legislation.
Full support from all stakeholders is required if initiatives are to be met. The National Land and Property Gazetteer (NLPG) initiative, aims to for councils to be customer focused, whilst using a single, definitive address database across all departments and all authorities.
Experian QAS products and services
Experian QAS can help local authorities in effective data sharing. Our data collection and cleaning tools will assist with the sharing and collaboration of data held on individuals.
Benefits include:
Organisation wide data integrity
A single citizen view across all departments will provide accurate customer insight and maintain high standards of customer service.
According to Tony Ellis, Chair of Data Connects group:
"Local authorities and their partners (both local and central) with
powerful, well implemented Customer Data Management practices will be
able to offer their customers a personalised service based on a
complete understanding of their needs and preferences.
Better Customer Data Management has the potential to enable local
public services to transform from a reactive, disparate service into
a proactive and integrated set of services."
Business Benefits of Customer Data Integration
The ContactPoint directory and you
The start of 2009 saw the activation of the controversial online directory of children's services. ContactPoint reduces the time and effort spent in bringing people from different teams together, helping keep children safe.
Experian QAS worked alongside the Department for Children, Schools,
and Families (DCSF) to produce the Local Data Quality Tool (LDQT) and
match codes.
Our software generates the report provided by the DCSF, which details
the quality of your data for ContactPoint.
By using QAS Batch councils can:
Read articles on ContactPoint:
Our customers
Our customer base within local government is varied and we have several case studies highlighting our relationship with such organisations. Click on the below examples for more information:
Experian QAS has well established Business Partner relationships with leading system integrators and applications providers, enabling us to provide fully supported integrations within and across local government authorities and councils.
Specifically within Local Government, we have established partnerships with Careworks, Initiate, Hopewiser, Datanomic, Northgate and OLM Group. We also hold valuable experience with working alongside System Integrators such as BT Healthcare, Logicalis, Axon, IBM and Fujitisu.
We have long standing and certified partnerships with SAP, Microsoft, Oracle and Salesforce.com.
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