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Call centre data solutions with QAS for Telecoms

QAS for Telecoms - Contact data solutions

A high standard of call centre data is essential to deliver competitive advantage within the telecom industry. Good contact data management should not be limited to your call centre, but integrated to all areas of your telecommunications business.

Experian QAS offer tailored software and services to help overcome the challenges telecom businesses face.

Download our QAS for Telecoms brochure.

Collect new customer data quickly and accurately

However you choose to collect contact data, we can help you do it with speed and accuracy.

Our products, QAS Pro and Pro Web not only ensure accuracy when data is collected, but prevent:

  • spelling mistakes
  • typing errors
  • missing elements
  • out of date information

The speed and accuracy of Experian QAS software during the collection of data helps your operators achieve greater call turnover, without any inaccuracies. In store, long queues and irritated customers are prevented.

In addition, our data collection software will:

  • save over 75% of time taken to capture addresses
  • enhance customer perception and experience
  • ensure goods are delivered first time and cut return costs
  • increase customer confidence in your service
  • enhance customer retention

Improve customer service

A single customer view also allows telecoms companies to meet the demands of customers, such as:

  • fast and accurate responses to their calls
  • receiving valid responses to their enquiries
  • a personalised response

Understanding your customer and holding accurate, detailed information about them can help:

  • improve your customer retention rates
  • improve brand perception
  • increase customer loyalty
  • allow for future cross selling and successful marketing communications

"We chose QAS Pro as it was the best all rounder - the service we can now provide to our customers is better than ever. Our customers are even happier and we can honour our commitment to excellent customer service."

Mike Evans HOPS Solution Designer, 02


Prevent payment delays with accurate contact data

18,000 people in the UK move house every day. Keeping data accurate for billing purposes can be a challenge.

Prevent payment delays and ensure accurate delivery of bills by keeping your customer data up to date.

QAS Batch cleans and formats your contact data. When used in billing services, these products help your business to:

  • keep continual track of customers to assist with faster payment
  • verify against an external reference source in line with legislation and best practice
  • ensure consistent formatting of customer data and automatic entry

"QAS Batch offers organisations an easy and flexible way to manage issues and, save time and money in the process"

Butler Group Report


Improve HR & payroll efficiencies

Outside of the public sector, the telecoms industry is one of the UK's largest employers.

QAS Pro facilitates the capture of employees' address data while QAS Batch cleans your existing HR database to ensure sensitive information, such as pay slips and contracts, are sent to an accurate, recognised address.

This will help:

  • manage employee and candidate addresses effectively
  • reduce administration costs associated with data entry of name and address details
  • enable full and correct entry of multiple addresses such as next-of-kin, bank and reference details
  • assist with compliance of data protection and HR legislation

Experian QAS software partners

Experian QAS works with worldwide software providers and system integrators to deliver accurate collection, maintenance and enhancement of contact data.

Working with certified Enterprise Applications such as SAP and Oracle, and specifically in the telecoms industry, system integrators such as AmDoc, IBM and Accenture, brings us access to further product applications, resources and dedicated tools and experience.

View our partners overview page